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- 💰 Making 2025 CX Smarter
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Hi there,
AI results can be real or artificial.
— Applied to CS or Marketing, it will be exciting to see growth upticks.
Mindset shifts drive more growth.
— Applied internally, growth skyrockets.
— No bandages on diseases.
— Catapult maturity.
— Save jobs. Create jobs.
— Stop inflation. Multiply value.
Here’s an end-of-year bonus for you:
— Round-up of CX breakthroughs published in 2024!
— This is only half of 2024 new thinking shared . . .
— And even more than this is yet to come in 2025.
— Bookmark and share these with your leaders: designed for them and you!
— Musts for your 2025 strategy.
— Let’s shift mindsets together!
— I’m glad to partner with you.
1. CX ROI Handbook:
— What is CX ROI?
— Proving CX Value to Executives.
— Connecting CX & EX ROI.
— Connecting Business Outcomes & Customer Outcomes.
— CX Dashboards & Compensation.
Podcast:
— Your Top CX ROI Questions: Answered.
Webinar:
— Mastering the Maze of CX & Money.
2. Gold Metrics:
— Insights Usage Rate.
— Gold Metrics ROI Timeline.
Webinars:
— 3 Levels of CX Improvement.
— 4 Gold CX ROI Metrics.
— CX Strategy for Chief Customer Officers.
3. CX=EX=Growth:
— CX Value.
— CX Metrics.
— CX=EX.
— CX Strategy.
— Better Outcomes for Everyone.
— Everyone Has Built-In CX.
Podcast:
— Value Quotient.
Webinar:
— CX Immaturity.
4. Influencing Culture:
— Step 1: Curiosity.
— Step 2: Costs.
— Step 3: Continuity.
— Step 4: Catalyst.
— CX is a Team Sport: 2 Surprising Views.
Podcasts:
— Breaking Silos.
— 4 Cs of Customer Alignment.
— Execs Walk the Talk at UBA.
— Execs Walk the Talk at EMC/Dell/NCR.
Webinar:
— Expectations: Catalyst for Growth.
The CX Leadership Value Newsletter is dedicated to showing you how to create and drive Customer Alignment Strategy to multiply all growth metrics!
Easiest Ways to Use This Wisdom
Masterminds, Coaching, Fieside Chats,
& Walk The Talk Forum
5 minutes to 90 minutes!
For every CX or EX Manager in any circumstance and any expertise level.
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