CX Leadership Value
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Ask, Absorb, Adopt, Apply, Account, Applaud
Why Customers Bought
Say it in Dollars, Euros, etc.
500% Gains
Return on Customer
Incremental Customer Value
Who Caused or Prevented Bad CX
Customer-Centered Cost Decisions
CX ROI Domino-Effect III
CX ROI Domino-Effect II
CX ROI Domino-Effect
Your CXM Team's Unique Role
Stop Waste & Multiply Growth
