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Customer Experience Leadership Value shows you how to prove CX value + boost morale, margin, revenue

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I’m Lynn Hunsaker, top CustomerThink author and founder of ClearAction Continuum.

Customer experience and marketing professionals in more than 50 countries boost their performance via ClearAction’s e-consulting.

Company-wide customer experience maturity soared for two global manufacturers across 14 years in my roles as Voice of Customer Manager in Strategic Planning, Marketing Director, and Head of Corporate Quality.

I spoke at the 2nd Annual Customer Satisfaction & Quality Conference in 1992, and I was the first person in the world to benchmark global B2B CX practices. My online CCXP course was first to receive CXPA’s stamp of approval.

I’ve taught 24 university courses and served on the CXPA Board of Directors, and as President of Silicon Valley AMA and Bay Area APT. Certified MBTI Practitioner, ASQ Certified Quality Manager, AMA Professional Certified Marketer, Vanderbilt MBA, and certificates in market research statistics, change management, and more.

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All the best,
Lynn

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